Frequently Asked Questions
What is SHILTON DROP?
SHILTON DROP is a monthly surprise subscription. Every month, we hand-pick a different combination of products and send your Drop straight to your door.
What will I get in my Drop?
That’s the fun part. 👀
Every Drop is different, but you can expect things like grooming products, shower & body care, skincare, candles, lifestyle products, treats and other exciting finds.
We don’t reveal the exact contents in advance — we want you to have something to look forward to.
What’s the difference between FRESH, FRESH+ and FRESHEST!?
FRESH — £6.99/month
Our entry-level Drop with a selection of great products.
FRESH+ — £10.99/month
A bigger Drop with more products and greater variety.
FRESHEST! — £19.99/month
Our biggest Drop, featuring bigger products, premium finds and extra surprises.
Will I receive the same products every month?
Nope! 🙅♂️
We constantly change what’s inside so there’s always something new to discover.
Can I choose what products I receive?
The Drops are designed to be a surprise, so you won’t choose the exact products inside.
We may occasionally give subscribers a choice between different themes or Drops — keep an eye on your emails and socials. 👀
How often will I receive my Drop?
Your subscription renews every month, and a new Drop will be sent to you each month.
Can I cancel my subscription?
Yes. You can cancel your subscription at any time through your customer account. There are no long-term contracts.
Can I skip a month?
Yes, where available through your subscription account, you can skip an upcoming Drop instead of cancelling completely.
How much is delivery?
Delivery is included in the price of your Drop. 🎉
That means what you see is what you pay — £6.99, £10.99 or £19.99 per month.
When will my Drop arrive?
Your Drop will be dispatched during our monthly shipping window. Once your order has been dispatched, you’ll receive an email with your delivery information.
What if I don’t like something in my Drop?
Because every Drop is individually curated and the contents are a surprise, we can’t guarantee that every product will be perfect for everyone.
However, if there’s a problem with your order or something arrives damaged, please contact us and we’ll do our best to put it right.
Do you offer Drops for men and women?
Yes! ❤️
SHILTON DROP is designed for everyone. Depending on the month and the Drop you’ve chosen, you may receive products aimed at men, women or suitable for anyone.
Are the products brand new?
Absolutely. All products sent in SHILTON DROP are new and unused and sourced from legitimate suppliers.
How do I contact SHILTON DROP?
If you have a question about your order, subscription or Drop, get in touch with us through our contact page and we’ll be happy to help.